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YOU GET WHAT YOU PAY FOR, NOT TRUSTWORTHY ANYMORE
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I purchased a designer ruby and diamond tennis bracelet for $ 2337.49, wore it once and a inner prong broke and a ruby fell out. I have been a bidz customer for over 10+ years, and after 4 + phone calls, numerous emails, I was promised that 'bidz would take care of it and honor the warranty on the bracelet.' When I was notified that the ruby would be too difficult to match, and to get a repair estimate, I did. When I called with the estimate I was told by customer service representative Ryan, 'too bad, its past its warranty, and we will not pay to repair it.' I have never been treated so poorly or dealt with a such non-existent customer service. The repair cost, $ 187.25 of which I'm paying out of pocket. All I can say is stay away, I have told all of my friends, DO NOT BUY FROM BIDZ!
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Business's response - by Customer Service on 12/13/2012
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Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We assure you that we treat all customer feedback seriously. Please provide your username and the order number to us so we can research the matter and provide you with resolution. You may provide the requested information to improvements@bidz.com or contact our friendly customer service at
1-888-247-BIDZ (2439) M-F 8am-5pm.
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