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Review 3/26/2011
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I’ve had an annual contract with Bowers for 10+ years and I’m horribly disappointed by their recent lack of professionalism, rudeness and total disregard for the customer’s needs.
Last week—less than 2 months after renewing my annual contract—I called Bowers and scheduled an appointment for their technicians to come out and treat an area where I found termite droppings.
I called on a Thursday and the appointment was for the following Tuesday—3 business days later—between 2:30 and 5:00 p.m. This was not a rush job.
By 4:45 p.m. Tuesday, Bowers had not showed but when I called the office, I was told the truck was on its way and should be here within 20 minutes. No one showed. And the next day, no one called to apologize, explain or to reschedule.
On Thursday, I called Bowers, left a message on their voice mail and within a couple of hours received a call apologizing with a promise that someone would be out that day. Again, no one showed.
On Friday—now 3 days after the scheduled appointment—I called again. The office suggested that the truck broke down and said I would receive a call from the manager.
Nothing happened. Still, nothing has happened—except that they have my money for the annual contract and my home has an untreated termite infestation.
And funny thing about the truck breaking down. That was the excuse Bowers used the previous time I had to call someone to come out. And the time before that, the guys handling the job finally showed up around 7:00 p.m. (They even asked if they could come back tomorrow—after I spent my day waiting for them to show up.)
Giving the devil his due, when Bowers does show up, the technicians are courteous and seem to know what they are doing. But it’s not worth the aggravation and my house is still untreated. I recommend you look somewhere else for termite control.
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