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Review 11/29/2010
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I purchased a 46" Sharp Aquos LCD TV (refurbished) on 11/13. The set was delivered on 11/17 & worked perfectly when I hooked it up & turned it on for about five minutes. I turned it on again the following day & after a half hour the picture became bright for a moment & then the screen went blank. Sound cut out after turning the set off & on & the green power light started blinking. I contacted eCost customer service immediately & was told an RA would be issued within 48 hours. After not receiving any notification after the 48 hours, I contacted customer service again on Monday morning (11/22). I was told that RAs are issued in two business days, but that one would be issued that day. I called the next day after not receiving any notification & was told the same thing. I called on Wednesday (11/24) & was told that my case was being reviewed by a Resolution Specialist. A specialist contacted me via email on Friday (11/26) & I was asked to submit a copy of the invoice (provided by eCost) to the warranty company. After emailing the invoice, I contacted the warranty company on Monday (11/29) & was told that they handled extended warranties only that activate after 90 days (plus I hadn't purchased an extended warranty in the first place). I emailed the eCost specialist & am currently awaiting his reply. I am beginning to wonder if knows what he's doing & if my issue will ever be resolved. I'd like to send the set back with a prepaid UPS sticker from eCost & receive a refund, but would settle for a replacement set (without having to pay any additional shipping or handling fees of course).
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Business's response - by Donovanon 12/1/2010
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Thank you for contacting us. I apologize for the inconvenience this has caused you. Please call me at 800-555-3613 ext 4127 so that we can resolve this immediately. You are a valued customer and we appreciate your business!
Linda Potter
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