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Review 12/12/2010
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I wanted to order this product via their website. When you get to the website and want to purchase this item, they take your credit card information right away. Then they walk you through the purchase options. It will prompt to purchase other items and if you don’t pay attention, you will end up with a $77 bill like I did and more items than you intended to purchase. I immediately exited the website because I was frustrated, only to receive an email order from them, without ever “checking out” with my order. Upon receipt of this confirmation email, I contacted their customer service number on the website, only to wait on hold for 15 minutes before I was finally connected to someone. I wanted to cancel my so-called “order”. They informed me that the order was not in the system yet; it would take 24-48 hours to transfer the order, and told me to call within that time frame. As a result, I called within the 24 hours as suggested by the customer service rep, and was told by another customer service rep that the order had been received, placed and shipped 10 hours earlier!!!! I explained what the previous customer service rep had told me and he proceeded to inform me to refuse shipment of the package. There was nothing he could do. He gave me a different order number and a website to track the order – all which were BOGUS!!!! I tried to put in both of my order numbers – the one I received on my confirmation email and the one the customer service rep – and neither came up on their website. This is misleading and poor business practices.
I was unable to cancel my order and was mistakenly lead to purchase more than I intended. I have reported them to the Better Business Bureau, to which they are not a member - no surpise.
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