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Company has serious issues with Customer Service and Professionalism.
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I bought a pair of shoes at the outlet store. I was told I could return them. When I tried to do so a week later, I was told I could not return them. A nice young man, who said he was a manager at another store, told me I could exchange them and he would have the company mail them to me. How nice, I thought, now that's service. When I hadn't receive the replacement shoes, I called him and he told me that he didn't work for the company anymore. I didn't have a good feeling about the issue and initiated a chargeback with credit card company. They denied the refund, told me to take it up with the company. I called the corporate office and a woman named Stephanie answered the phone with Hello. No company name, no greeting. Is that how a professional answers the phone? She put me on hold for 15 minutes, then said she couldn't find the order. I had to come into the office. I told her that's not possible for me during the week. She said I could drop it off on Saturday? Seriously? Can't I email it. Oh, yes, you can do that. So why not suggest it to me in the first place? They have my shoes and they have my money. If they don't resolve I'm taking them to small claims court. Oh, and their shoes are lousy. Uncomfortable and did nothing to relieve my foot pain. Avoid, avoid. avoid!
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