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Blatant Misrepresentation of Items
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"I was looking for some specialty driver bits and happened to come across their website. I noticed the 103 piece tamper proof bit sets. The first picture has the closed bit set with driver symbols all around it. Upon reading the description, half of the drivers there were symbols for were not in the set. So I decided to contact them and report an error that the picture does not represent the contents of the set. I got a response next day that it would be forwarded to the appropriate person to have action taken. 5 months later I got another response that my contact was closed since I had not responded. I go check and the same picture is still there. I contacted them again and go back and forth with the Sales and Billing rep, I just can't get him to understand that the picture is a bait and switch. That picture does not represent what is in the set. He did not seem to care and was going to do nothing to correct the issue. The picture shows symbols for One Way, Supadriv, Pentagon, Double Hex, Frearson, Tri Groove, Xeno, Quadrex, and Britol bits. Why would you have those symbols for drivers if they are not in that set. You are relying on people to see that picture, order the set without reading the list of included pieces. If you want this set order the exact same set minus the 2 Line (gamebit) drivers and the wobble adapter at Harbor Freight for $8 100 piece security bit set."
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