Parker M.'s review of Sonic Electronix

Sonic Electronix

         
Customer Reviews & Ratings
Complaint Posted 1/18/2017
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My Sonic/FIIO Warranty Repair has become a black hole, you know the kind...
I had a FIIO X3II get the dreaded "not seen as storage" defect. Sonic said to ship it in and wait a month for a warranty repair. Now, almost 4 months later, my FIIO is not repaired not returned to me AND Sonic fails to escalate my situation to someone who cares OR even communicate with me about it any longer. I am severely used and disappointed and without my X3II for far too long! I am posting my experience here for you to be aware.
 
 
Business's response - by Sonic Electronix, INCon 1/19/2017
We deeply apologize for the lack of communication on our part. Transparent and excellent customer service is something we pride ourselves on. We will be contacting you soon to figure out what is going on with this situation and offer you a solution.
 
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Additional Business Information
Hours   Monday - Friday 6am - 9pm
Saturday - Sunday 8am - 7pm
Closed National Holidays 		Phone   (661) 257-9993 Address   28340 Ave Crocker Suite 202
Valencia, CA 91355
Website   http://www.sonicelectronix.com Email   lgreenberg@sonicelectronix.com
Contact   Larsen Greenberg Other  
 
 
 
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